These notes describe the procedure and conditions when ordering Winteracter direct from Interactive Software Services Ltd. ("ISS"). If you prefer to order from one of our resellers, please follow their ordering instructions.
Orders can be placed on-line, via our order form. Within about one working day of order submission, you will normally receive an email containing an on-line payment link. Sometimes, we may need to contact you before this payment link is sent, if we have any queries regarding your order.
Our order form only requires details of your billing address, email address and the Winteracter licences to be supplied. Optionally, you can also specify an alternative delivery address. Customers in European Union states other than the United Kingdom are advised to provide their VAT registration number, where available (see below).
We use PayPal to process on-line payments. You can pay by card or PayPal account. When paying by credit/debit card, a PayPal account is not required. We do not receive or store any credit/debit card details, other than your billing address. All card payment information is handled securely by PayPal. This is our preferred payment method.
When we receive your order, you will be sent an "invoice" email containing an on-line payment link. (Note: While the email's "from" address will show as "firstname.lastname@example.org", the email actually originates from PayPal). Follow the payment link in this email, to view an invoice summarising your order and showing the amount to be paid. This will include a payment button, leading to a PayPal page where you can make payment by card or PayPal account. The payment page will allow non-PayPal users to pay via most credit or debit cards, including Visa, MasterCard and American Express.
All orders for which payment is made via PayPal (either by card or from a PayPal account) are billed in sterling, based on our currently published price list, which is always available on this site. We do not set the currency conversion rate and are unable to confirm the exact local currency value of the transaction. In particular, the US$ prices quoted on our price list apply to 30-day account orders only (see below).
The invoice which is displayed when making payment, is provided to facilitate payment, but it is not a tax invoice. When payment has been received and your order has been processed, we will send a separate sales invoice. This acts as a tax invoice, where applicable. This will be sent on the day of shipment and will show the sterling value of your order. Note: We are unable to issue non-sterling invoices for orders where payment is made on-line.
Purchase orders can be accepted subject to prior account approval by ISS. Contact , before ordering, if you require 30-day account facilities.
How to Place Your Order
Purchase orders can be placed on-line, via our order form. Select "30-day account" on the initial screen when prompted for a payment method. An order number/reference, to be quoted on our invoice, must also be specified.
Alternatively, purchase orders can also be submitted via email or post. In this case, your order must specify the following:
Currency and Payment
Payment terms for account customers are 30 days from date of invoice (date of shipment). Payment methods depend on location:
Winteracter is supplied on CD. All shipments are sent via services which provide proof of delivery. Shipments to UK addresses are shipped via first class mail, using Royal Mail's Signed For® service. Overseas items are shipped via Royal Mail's Airsure® or International Signed For® services, depending on the destination country.
The following shipping charges apply, depending on destination. Prices are in pounds sterling and are exclusive of VAT (where applicable). US$ prices only apply to 30-day account purchases from the USA.
In general, we encourage using our on-line order form, which gives us all the information we usually need. If you submit an order by any other means, please be sure to specify the following product information on that order:
Value Added Tax
Value Added Tax (VAT) is chargeable on the total order value at the current UK rate (20%) on all UK orders.
Non-UK European Union customers should specify their local VAT Registration Number when ordering, otherwise VAT is applicable at the current UK rate.
VAT is not applicable to orders from outside of the European Union. However, local duties or taxes may apply. These are payable by you, the receiver of the goods, if applicable. ISS cannot be held responsible for payment of local duties or taxes in non-EU destinations.
We normally send an email confirming that goods have been sent, on the date of despatch. Where available, this email will also provide web-tracking information. Note: Tracking information is available when shipping to the UK, USA, Canada, New Zealand and most European countries. Tracking information may also be available to other destinations, depending on their participation in the Airsure® service.
Terms of Business
All orders accepted by Interactive Software Services Ltd are subject to our standard Terms and Conditions of Sale. Interactive Software Services Ltd reserves the right to decline any order.
If you prefer to purchase Winteracter from a local dealer, see our Resellers page.
Interactive Software Services Ltd.